Shipping policy
Thank you for choosing Moondrop Studio! We want to ensure that your shopping experience is as smooth as possible. Please take a moment to review our shipping policy below.
Processing Time
- Orders are typically processed within 2-5 business days.
- Orders are not shipped on weekends or public holidays.
Shipping Options & Estimated Delivery
We currently offer standard shipping to the UK and selected European countries. Shipping costs will be calculated at checkout.
- UK Standard Shipping: Estimated delivery within 3-5 business days
- Europe Standard Shipping: Estimated delivery within 5-7 business days
Please note: These are estimated timeframes, and occasional delays may occur due to factors beyond our control, such as customs processing or courier delays.
International Shipping
At the moment, we ship to the UK and Europe. If you're located outside these regions, feel free to reach out—we’d love to explore possible shipping options for you!
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with tracking details (if applicable), so you can follow your package’s journey to you.
Customs, Duties & Taxes
Depending on your location, customs or import duties may apply. These charges are set by your local authorities and will be the responsibility of the recipient. If you have any concerns, we recommend checking with your local customs office.
Lost or Delayed Packages
If your package is taking longer than expected, we recommend checking with your local courier first, as they may have the most up-to-date information. Of course, if you need further assistance, don’t hesitate to reach out to us at [your contact email]—we’re always happy to help!
If you have any questions about our shipping policy, feel free to contact us. Thank you for supporting Moondrop Studio! ✨