Refund policy

At Moondrop Studio, we want you to love your purchase! If you’re not completely satisfied, we offer returns and exchanges under the following conditions.

1. Returns & Exchanges

• We accept returns and exchanges within 14 days of delivery.

• Return shipping costs are the customer’s responsibility.

• Items must be unused, in original condition, and packaging to be eligible for a return or exchange.

2. Size Issues

• If you ordered the wrong size, we offer exchanges, but you will need to cover the shipping costs.

• If you prefer to return due to a sizing issue, we will issue a store credit instead of a refund.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at mo.0ndropstudio24@gmail.com within 48 hours of delivery with:

• Your order number

• Clear photos of the damaged/incorrect item and packaging

Once verified, we will arrange a replacement or store credit at no extra cost.

4. Sale Items

• Discounted or sale items can be returned, but the return shipping cost is the customer’s responsibility.

• Refunds for sale items will be issued as store credit only.

5. Order Cancellations & Changes

• Cancellations or changes can only be made within 12 hours of purchase.

• Once processing has begun, we cannot modify or cancel your order.

6. Shipping Delays & Lost Packages

• If your package is delayed, please contact us, and we will assist in reaching out to the shipping carrier.

• Based on the carrier’s response, we will provide an appropriate solution.

• We are not responsible for lost packages due to incorrect addresses provided by the customer.

For any questions, feel free to reach out to us at:

mo.0ndropstudio24@gmail.com.

We’re happy to help!